Wave Casino Privacy Notice

At Wave Casino, we deeply value the trust you place in us by sharing your personal information. Our Privacy Policy is designed to clearly outline how we collect, utilise, store, and safeguard your data, ensuring a secure and responsible gaming environment for all our players.

We are fully committed to upholding the highest standards of data protection and privacy, making every interaction you have with Wave Casino both transparent and protected.

Your Data, Our Responsibility at Wave Casino

During the 2-step registration process at Wave Casino, we collect essential personal details such as your full name, date of birth, and email address. This information is crucial for us to verify your identity accurately and to ensure your compliance with the legal minimum age of 18 years for gaming.

Furthermore, we gather specific data about your mobile device. This allows us to significantly optimise your Progressive Web App (PWA) experience, ensuring seamless performance and enabling us to deliver targeted mobile-exclusive promotions directly to you.

Securing Your Information on the Wave Casino PWA

At Wave Casino, the security of your information is paramount, particularly within our PWA environment. We employ robust security measures, including mandatory SMS-based Two-Factor Authentication (2FA) for all accounts, which was fully implemented in late 2025 to fortify player data protection.

All data transmissions are encrypted using industry-standard protocols, thereby safeguarding your personal and financial details against unauthorised access. Additionally, our platform is designed to detect and block VPN usage, ensuring we maintain regional compliance and the integrity of our gaming services.

Cookies & Tracking for an Optimized Mobile Journey

We utilise cookies and advanced tracking technologies to significantly enhance your Progressive Web App (PWA) experience at Wave Casino. These tools help us remember your preferences and deliver highly relevant mobile-exclusive offers, such as our enticing Daily Splash Bonus, tailored specifically for you.

Beyond personalisation, these technologies allow us to analyse application performance, ensuring that over 95% of our extensive game library loads smoothly and efficiently on your mobile devices. Our PWA also intelligently caches basic elements to facilitate even faster loading on subsequent visits, optimising your overall journey with Wave Casino and providing quick access back to our Home.

Your Privacy Rights: Control Over Your Digital Footprint

Wave Casino empowers our players with significant control over their personal data. You can readily access and update most of your personal details directly within your 'My Account' section once logged in.

Our comprehensive responsible gaming tools, which are accessible immediately after registration, allow you to set your own daily deposit limits starting from A$10 and to activate self-exclusion for periods ranging from a few months up to permanently. Additionally, you retain full control over your communication preferences, enabling you to manage the marketing messages you receive from us.

Data Sharing with Trusted Mobile Ecosystem Partners

Wave Casino shares your data exclusively with trusted third-party partners who are essential for the provision of our services and for ensuring a seamless mobile experience. This includes reputable payment processors like MiFinity or eZeeWallet for instant deposits, and esteemed game providers such as BGaming for popular titles like 'Aloha King Elvis'.

These partners undergo rigorous vetting to ensure their adherence to stringent data protection standards, and their collaboration is crucial for the flawless operation of our extensive library of over 3700 game titles. We guarantee that your data remains protected and confidential throughout any processing conducted by these external entities.

Policy Updates in a Dynamic Online Environment

The Wave Casino Privacy Policy may be updated periodically to reflect changes in legal requirements or enhancements to our service offerings, such as the introduction of new mobile-first features or significant security upgrades. We are committed to notifying our users of any substantial modifications.

Such updates will typically be communicated through in-app notifications directly on our PWA or via email to your registered address. We strongly encourage all players to review this policy regularly to stay fully informed about how we continue to protect their valuable data.

Contacting Our Privacy Team for Mobile User Concerns

Should you have any questions or concerns regarding your data privacy on the Wave Casino PWA, our dedicated privacy team is readily available to assist you. You can reach us directly via email at support@wavecasino.com for comprehensive support.

We commit to responding to all inquiries within 24 hours. Furthermore, our live chat support is accessible daily from 09:00 AEST to 24:00 AEST for immediate assistance, ensuring your concerns are addressed promptly and effectively by our team.

Data Retention for Account Management & Compliance

Wave Casino retains player data for the duration necessary to manage your account, fulfil our legal obligations, and comply with the licensing requirements mandated by Anjouan Gaming. This includes detailed transaction history, especially for cumulative deposits exceeding A$2,000, which triggers enhanced due diligence procedures.

Data related to self-exclusion periods, such as those set for 6 months or permanently, is also securely stored within our systems. This practice is vital to prevent account re-creation and to uphold our commitment to responsible gaming, safeguarding both your well-being and regulatory adherence.